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Warranty Not Applicable in Following Cases

  • The completed warranty card is not presented to the Ricoh Authorised Service Provider personnel at the time of repairs
  • The product is not purchased from an Authorised Ricoh Channel Partner
  • The product is not used according to instructions given in the instruction manual, as found by company personnel
  • This warranty shall not cover consumables like drums, toner, AIO cartridge, Fuser user unit / user assembly / user maintenance kit etc., plastic or aesthetic parts
  • Defects arising out of servicing / maintenance of the equipment by persons other than Ricoh authorised person
  • Defects by way of non-conformance with Ricoh equipment stated power and environment requirements
  • Willful act or default by customer
  • Accident, misuse or negligence
  • Damage caused by the usage of alternate consumables other than Ricoh genuine consumables
  • The warranty card is lost, damaged or has been tampered with
  • Defects caused by improper use, as determined by the authorised service provider / company personnel
  • Modifications or alteration of any nature is made in the electrical circuitry / or physical construction of the set by the purchaser or unauthorised personnel, as determined by the company personnel
  • Site (premises where the product is kept) conditions that do not confirm to the recommended operating conditions of the machine / unit
  • The original serial number is removed, obliterated or altered from the machine / unit or cabinet
  • Defects caused by household pets, rats, cockroaches or any other animals or insects
  • Defects due to causes beyond control like lightning, abnormal voltage, acts of God or while in transit to service centre or to the purchaser’s resident
  • Warranty does not cover normal wear and tear of parts (which age over a period of time / usage) like paint peel-off, colour changes etc.
  • If the purchase invoice / proof of purchase is not shown up on request by Ricoh Service Person
  • If call logged date is beyond warranty period