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Ricoh India has a sales and service network, present across the country with 19 branch offices, more than 300 dealers and 300 dealer service engineers, covering the remotest of areas besides being present in small cities and large metros.

Some of Ricoh's Customer Service processes:

  • Customer friendly service call logging system.
  • Service Call Handling Procedure (SCHP) to ensure high uptime for the machine.
  • Customer Complaint Handling Process (CCHP) for fast & effective complaint resolution.
  • Automated process to ensure continuous availability of consumables/spare parts.

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